Reference

How indo4dpol Handles Your Personal Information

Your account data stays with us — we collect only what we need to run your wallet, process DANA, OVO, and GoPay transactions, and keep your login secure.

Account Data ProtectedDANA · OVO · GoPay CoveredYour Rights, Clearly StatedContact Us Anytime
indo4dpol How indo4dpol Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about what data we hold, want to update your account details, or need to submit a deletion request, our support team handles privacy queries directly. Players in Palembang and across Indonesia can reach us through the channels below — we respond to privacy-related requests as a priority and will confirm receipt of your query within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during standard operating hours for account and data queries.

Email Support

Send your privacy or data request to our support address. Include your registered account email so we can verify and process your request.

Help Centre

Visit the Help section inside your account for step-by-step instructions on accessing, correcting, or removing your stored data.

DATA SECURITY STEPS

How We Protect and Manage Your Data

We apply standard security measures across every part of the account system — from the moment you register to every deposit you make via DANA, OVO, or GoPay. Your session is protected with SSL encryption, and your payment credentials are never stored in plain text on our servers. Routine account verification uses a one-time code sent to your registered phone number, so only you can confirm sensitive changes. Data retention follows a defined schedule: active account data is held while your account is open; after closure, records are kept only for the period required by applicable local regulations.

SSL Encryption

Every page and transaction on the platform runs over SSL. Your DANA, OVO, and GoPay payment details travel encrypted from your device to our servers.

OTP Verification

Sensitive account changes — password resets, withdrawal requests, wallet updates — require a one-time code sent to your registered phone number before processing.

No Third-Party Data Sales

We do not sell, rent, or exchange your account or payment data with advertisers, data brokers, or unrelated third parties under any circumstances.

Retention Schedule

Your data is held while your account is active. After closure, we retain records only as long as local regulations require, then securely delete them.

Your Privacy Questions, Answered

These are the questions we hear most often about account data, privacy rights, and how to manage your information on indo4dpol. If your question isn't here, our support team can help directly.

We collect your name, email, phone number, and e-wallet details such as DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

Yes. Send a data access request through Live Chat or email with your registered account email. We will verify your identity and respond with your data summary within a reasonable timeframe.

Submit a deletion request via our support email or the Help Centre inside your account. Deletion is processed subject to local legal retention requirements in your eligible region.

No. Your e-wallet details are used only to process your deposits and withdrawals. We do not share payment information with advertisers, data brokers, or unrelated third parties.

After account closure, we retain records for the period required by applicable local regulations in eligible regions. Once that period ends, your data is securely deleted from our systems.

Log into your account, go to account settings, and submit the change. A one-time verification code will be sent to your existing registered phone number to confirm the update before it takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.